Frequent questions

my account

Who is eligible to join the program?

Study owners. This program is for customers based in Italy and San Marino.

What do I need to sign up?

Your Henry Schein Krugg customer number.

I have more than one account with Henry Schein - how do I proceed?

The easiest option is to open a Rewards account for each of your Henry Schein accounts. You will need to provide an email address for each account you hold, and apply for each account.

If you are unable to have multiple email addresses, or would like to combine all of your Henry Schein accounts into a single Rewards account, simply register one account as your primary Rewards account, and then contact our Customer Service team on 800.821010. When your multi-account structure is confirmed, Rewards vouchers will automatically go to your main Rewards account. Our Customer Service may change this arrangement when you order the vouchers, following your instructions at the time of ordering.

For multi-account platforms, some elements of the administration of your Rewards account will have to be entrusted to our Customer Service, who will however always be at your disposal.

Why does the hypertext link sometimes change from to

For your safety and security, the Henry Schein Rewards platform is jointly operated on the Corporate Rewards platform. Consequently, when you interact with your points balance you will be automatically redirected to the website.

Who can I contact for help?

We have created a dedicated team of experts to assist you, on 800.821010. Alternatively, send an email to and we will be more than happy to help you.

I forgot my password, what should I do?

If you don't remember your password, access the Login home page and click "Forgot Password". Enter the email address you registered for your account and we'll send you a message with the necessary link to reset your password. Don't forget to check your trash and spam folder to see if you have received this email, then click the link and reset your password within 24 hours.

When you reset your password, make sure you meet the following criteria, otherwise it will not be accepted by our system. Your password must have:

  • At least 8 characters
  • At least 1 uppercase character
  • At least 1 lowercase character
  • At least 1 number
  • At least 1 symbol (please avoid “.” and “-” as they are not classified as symbols by our system)


How can I get points?

You will earn 1 point for every €1.00 spent with Henry Schein Krugg.

How soon will the points be added to my account?

Points are calculated over each calendar month and added to your balance by approximately the 5th day of the following month.

Do the points have a cash equivalent?

No, points have no monetary value. The number of points required for each article varies depending on many factors, related to the specific setup of your incentive program.

Can I buy additional points?

No  – You are not allowed to purchase additional points. Only points awarded through the incentive program will be redeemable for ordering products whose value is within your current points balance.  

Can I transfer points to another participant's account?

No  – Points are awarded to individual accounts and will only be redeemable by the intended recipient. You will not be able to transfer your points to another incentive program member.

Do my points have a specific expiration?

The points awarded to participants will expire on February 20, 2021.​

Incentives - Henry Schein Vouchers

If you have any questions Henry Schein Vouchers, please contact 

Incentives - Ordering

Can I change the delivery address after placing an order?

Orders relating to your incentives can only be shipped to the delivery address you have registered for your account, which you will not be able to change when placing your order. If you wish to update your delivery address, please contact Henry Schein Krugg Customer Service.

We remind you that any changes or corrections you request in relation to orders that have already been shipped may be subject to an additional cost. These costs will be deducted from your points balance, or invoiced directly to you for payment. 

Can I add more information when placing an order?

When proceeding with the order, you can enter additional information - for example by personalizing it by filling in the additional text box that appears on the order page.

We will do our best to accommodate your requests, but on occasion, desired changes may not apply to your order.

Can I check on my previous order?

Your account includes a history of the orders you have placed. For further assistance with a previously placed order, please contact quoting your order number and product name - we will be more than happy to assist you.

However, we cannot assist you with gift cards or e-vouchers that are more than 3 months old. For requests of this nature, please contact our Customer Service before the expiry of three months.

What happens if I accidentally enter the wrong delivery address?

If you have provided incorrect delivery information, please contact as soon as possible  and one of our agents can cancel your order and refund your points. However, we remind you that the cancellation of the order may not be feasible, if our supplier has already collected the shipment.

When placing any order, please be sure to check your delivery contact details carefully and - if you need to update them - contact your Henry Schein Krugg Customer Service team  to request the necessary changes before proceeding to order.

If your delivery country shown is incorrect, please email  to request a change before ordering. If your incentive will be delivered to a business address, please ensure you include the company name and building name/number, on line 1 of the address.

The product I want is out of stock - when can I order it?

If a product is listed as out of stock, unfortunately this means that our supplier is currently unable to ship it immediately. As soon as new stocks are available, you can proceed with your order. The product description will include the expected dates for the availability of new stock. Otherwise, we advise you to consult our catalog often for any updates regarding currently out of stock items. 

Can I order an item that is not included in the incentive catalogue?

Your points are only redeemable for items available in our catalog, not for purchasing products from other stores or retail websites. 

Incentives - Reception

How soon will I receive my incentive?

  • Vouchers e-vouchers  – Most of our e-vouchers will be emailed to you within 1 working day. However, some vouchers may take 3-5 working days, so please allow for this time to receive them.
  • Gift Cards  – Requests for gift cards are processed every day; shipping may take 3-5 business days. Once your gift card has been dispatched, it will be able to arrive at the delivery address specified within a maximum of 14 working days.
  • Physical Products  – Requests for physical products are processed every day; shipping may take between 3-5 business days. When the product has been shipped, it can reach the specified delivery address within a maximum of 14 working days.
  • Delivery times may vary according to the type of product and the supplier, therefore we always suggest reading the description of each item before proceeding with the order. 

Will I have to sign when my incentive is delivered?

  • Vouchers e-vouchers  – No signature is required as the vouchers will be emailed directly to you.
  • Gift Cards  – Gift cards are usually sent by letter and do not require a signature upon delivery.
  • Physical Products  – Physical products usually require a signature upon receipt, particularly if they are large or high value items. When ordering an item, please indicate a delivery address where there will always be someone available to sign for.  

What if I can't sign up on my incentive delivery?

If, for any reason, you are not present at the delivery of an incentive with the obligation to sign, the courier will leave a notice with the contact details to request the redelivery, or for collection from a local sorting center. 

What do I do once I receive my Henry Schein Krugg e-voucher?

You can use the voucher code by visiting our website  and typing it in the "Comments" window at the end of the order.

You will also be able to communicate this code to one of our operators if you place your order with Henry Schein Krugg by telephone or through your representative.

Can I check the status of my order?

Yes, within the ' My Balance ' area of ​​your online Rewards account. When you place an order, it will first show its status as 'Pending'. When our supplier confirms receipt of the order, the status changes to 'Processing' - which means that the supplier is checking their stock and preparing to ship. As soon as the order is shipped, the status updates to 'Dispatched' ( Shipped.) If the tracking option is provided, you will also be able to see these details on the order itself and you will receive an email confirming that it has been shipped.

Why haven't I received my incentive yet?

  • Coupons e-vouchers  – These coupons are sent to the email address you specified when ordering. If you have not received the e-mail containing the voucher, first check your trash and "spam" folder. If the message has not reached you and the order status shows “Dispatched” in the “ My Balance ” area, please contact specifying the order number. Our operators they will then be able to request the voucher to be issued again.
  •  Physical Products  – If you have not received your physical reward after 14 days from the date of shipment, please read any tracking information provided in the "My Balance" area. If you are unable to locate the reward, or if there is no information tracking information, please contact and our operators will be able to provide you with more details regarding the delivery.
  • Physical Gift Cards  – and you have not received your physical gift card after 14 days from the date of dispatch, please contact and our agents can assist you with more information. Please note that if the gift card has been sent to the address provided and the funds have been spent, our supplier may not be able to issue a replacement gift card.

Incentives - Breakdowns / Returns / Cancellations

Can I cancel my order?

  • E-voucher vouchers  – Due to the nature of the product, it is not possible for us to cancel e-voucher vouchers after they have been issued.
  • Physical products –  As long as the order has not yet been shipped, you can request cancellation. Orders may sometimes ship same day, although your account may not be updated until 24 hours later. Accordingly, please contact as soon as possible, specifying your order number and requesting its cancellation.

What happens if my incentive fails on delivery?

If you receive a faulty or damaged reward, please contact quoting your order number and providing proof of the damage/fault within 24 hours of delivery. Our suppliers can only replace faulty or damaged incentives if they are notified within 24 hours of the delivery date. Any complaints presented at a later stage may be subject to additional costs, which will be deducted from your points balance or invoiced directly to you for payment. 

We remind you that if a product is returned to us for the necessary checks but we are unable to find any faults, you may be charged for the costs of collecting and re-sending the item in question. Our supplier will not issue a credit for any product that does not show any faults. 

What happens if my incentive fails at a later date?

If a fault emerges within 28 days of receiving the item, you will need to make a complaint by contacting the manufacturer directly. Please write to as soon as possible; our operators will be happy to request proof of purchase from the supplier, to assist you with your direct complaint.

I received a different item than ordered - what can I do?

If the item you receive is not the one you ordered, write to within 48 hours of delivery, quoting your order number and attaching photographs of the product received. Our operators will contact the supplier concerned, to organize the collection and replacement of your order. If possible, please do not open the package of the wrong item you received. 

I changed my mind: can I return my incentive?

  • E-voucher vouchers  – Due to the nature of the product, it is not possible for you to return e-voucher vouchers to us once they have been issued.
  • Gift Cards  – To return your gift card or physical voucher, please contact within 14 days of receipt. Our operators will then be able to contact the supplier and process your return, provided that the gift card has not been used. Please note that you will not receive a refund for the cost of the original delivery, and that you may need to return the gift card or voucher to the supplier in order to be refunded.
  • Physical Products  – We can accept return requests for physical products, provided the products have not been used and are in a suitable condition for resale. However, these returns are subject to a collection and re-stocking fee, which will either be deducted from your points balance or billed directly to you for payment. The amount of costs varies according to the supplier of the item; For more details, contact quoting your order number for assistance. Once the item has been returned, you will only be refunded for the cost of the product, not any original delivery charges.

You are not permitted to return certain products, such as personal accessories including, but not limited to, sunglasses, jewellery/costumes, etc. All the details are included in the product description, which we strongly recommend you read before proceeding with the order, to verify your possible rights to return the product. 

Why has nothing been loaded onto my gift card?

Many of our gift cards are shipped "blank", and we ask that you allow up to 24-48 hours for them to be activated. However, if you have attempted to use a gift card after this time, but the retailer informs you that it contains no credit, or has incorrect credit, please write to as soon as possible . Our operators will contact the card provider.

For some gift cards, you can check your available balance online or by calling the number listed on the card. If in doubt, proceed to the aforementioned checks before using the card.

General informations

Contact office hours

Our office hours are Monday to Friday 09.00-17.30 (UK time), excluding public holidays. We will do our best to respond to all inquiries within 24 hours.

Additional costs for deliveries

  • Address Correction  – If you have placed an order but find you have mistyped the delivery address, please write to  as soon as possible, quoting your order number. Our operators will contact the interested supplier. If your order could not be canceled before we updated your address, you may incur additional charges for redelivery to the correct address. For more details, write to
  • Country Errors –  If you requested that your order be shipped to a delivery address other than the country registered to your account, an additional shipping fee may be charged to you, deducted from your point balance or billed directly to you for payment . If we cannot cover the cost of this fee, we may ultimately be forced to cancel your order and refund your points.
  • Impossible delivery –  If it is not possible to deliver your order to the address you have specified, and the product has been returned to our supplier, you may be charged for restocking and re-shipping. These fees will be deducted from your points balance, or invoiced directly to you for payment. 
  • Customs Duties –  Where possible customs duties are charged to our suppliers, but if payment is required on delivery please contact as soon as possible for advice.